At The Festiva, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, including catering and wedding planning.

1. Information We Collect

We collect the following types of information:

1. Personal Information: Name, contact details (phone number, email address, postal address), and payment information.
2. Event Details: Information related to your event, including dates, venue, guest list, preferences, and any special requirements.
3. Communication Data: Records of your communication with us, including emails, messages, and phone calls.

2. How We Use Your Information

We use the collected information to:

1. Provide and manage our catering and wedding planning services.
2. Process payments and manage your booking.
3. Communicate with you regarding your event and provide customer support.
4. Customize our services to meet your preferences and needs.
5. Send you promotional offers, updates, and other information that may be of interest to you (you may opt-out at any time).

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information with:

1. Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, logistics partners, and event suppliers. They are required to maintain the confidentiality of your information.
2. Legal Requirements: If required by law, we may disclose your information to comply with legal processes, enforce our terms and conditions, or protect the rights, property, or safety of The Festiva, our clients, or others.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

5. Your Rights

You have the following rights concerning your personal information:

1. Access: You can request access to the personal information we hold about you.
2. Correction: You can request correction of any inaccurate or incomplete information.
3. Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
4. Objection: You can object to the processing of your personal information in certain circumstances.

6. Changes to This Privacy Policy

The Festiva reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Festiva

160, Acharya Prafulla Chandra Rd, Shyambazar, Hati Bagan, Kolkata, West Bengal 700004

070448 41616